# HANDL3D

> HANDL3D is a browser-based customer support and ticketing platform for small businesses and growing teams. It turns incoming support email into organised tickets that teams can assign, prioritise, tag, reply to and resolve from one shared workspace. The product is developed by Virtual Shinobis and is priced at R249 per month after a 14-day free trial.

## Product

- [Homepage](https://handl3d.com/): Product overview, features, demo, pricing and frequently asked questions.
- [Helpdesk Software](https://handl3d.com/helpdesk-software): Overview of HANDL3D as shared-inbox customer support software.
- [Ticketing System](https://handl3d.com/ticketing-system): Information about email-to-ticket workflows, assignments, priorities and ticket management.
- [Small Business Helpdesk](https://handl3d.com/small-business-helpdesk): Helpdesk software designed for small businesses and growing support teams.
- [Helpdesk Software South Africa](https://handl3d.com/helpdesk-software-south-africa): South African helpdesk software with pricing in ZAR.

- [Integrations](https://handl3d.com/integrations): Slack ticket collaboration and Asana tasks through HANDL3D AI.
- [Product Updates](https://handl3d.com/product-updates): Published feature announcements and improvements.
- [Customer Support Resources](https://handl3d.com/resources): Guides about helpdesk software, shared inboxes, AI and knowledge bases.

## Core capabilities

- Shared email-to-ticket inboxes
- Multiple inboxes and organisations
- Ticket assignment and team ownership
- Ticket statuses, priorities and tags
- Internal notes and saved replies
- AI Overview for summarising customer conversations
- AI Refine for improving reply drafts while keeping a human in control of sending
- Organisation-scoped Knowledge Base with categories, drafts and published articles
- Helpdesk AI Agent for permitted tickets and the organisation's published Knowledge Base
- Ticket translation tools
- Slack ticket notifications and collaboration
- Discord notifications for ticket activity
- Asana task search and creation through Helpdesk AI
- Organisation out-of-office replies with selectable templates, business hours, timezone and holiday dates
- Support insights and reporting
- Team members and inbox-level permissions
- Browser-based access with no desktop installation required

## Pricing

HANDL3D has one primary plan at R249 per month after a 14-day free trial. Pricing is in South African rand. The product is intended to provide the complete core helpdesk feature set without separate feature tiers.

## Documentation

- [Help Centre](https://handl3d.com/help-docs): HANDL3D documentation index.
- [Getting Started](https://handl3d.com/help-docs/getting-started): Account and organisation setup.
- [Connect Support Email](https://handl3d.com/help-docs/connect-support-email): How to route support emails into HANDL3D.
- [Manage Tickets](https://handl3d.com/help-docs/manage-tickets): Ticket management workflow.
- [Replies and AI](https://handl3d.com/help-docs/reply-and-ai): Replying to customers and using AI assistance.
- [Team and Permissions](https://handl3d.com/help-docs/team-and-permissions): Team access and permissions.
- [Knowledge Base](https://handl3d.com/help-docs/knowledge-base): Create, categorise and publish support articles.
- [Helpdesk AI Agent](https://handl3d.com/help-docs/helpdesk-ai-agent): Ask about permitted tickets and published Knowledge Base content.
- [Reset Password](https://handl3d.com/help-docs/forgot-password): Recover access to an account.
- [Inbox Automation](https://handl3d.com/help-docs/inbox-automation): Inbox workflow guidance.
- [Settings and Saved Replies](https://handl3d.com/help-docs/settings-and-saved-replies): Workspace settings and reusable replies.
- [Insights and Reporting](https://handl3d.com/help-docs/insights-and-reporting): Reporting and support insights.
- [Billing and Trial](https://handl3d.com/help-docs/billing-and-trial): Trial and subscription information.

## Policies

- [Privacy & Cookies](https://handl3d.com/privacy): Privacy, analytics and cookie information.
- [Terms of Service](https://handl3d.com/terms): Terms governing use of HANDL3D.
- [Refund and Cancellation Policy](https://handl3d.com/refund-cancellation): Subscription cancellation and refund information.

## Official profiles

- [YouTube](https://www.youtube.com/@helpdeskbyvirtualshinobis): Official HANDL3D video channel.
- [LinkedIn](https://www.linkedin.com/company/139604300/): Official HANDL3D LinkedIn page.
- [Product Hunt](https://www.producthunt.com/products/helpdesk-by-virtual-shinobis): HANDL3D product listing.

## Contact and ownership

HANDL3D is operated by Virtual Shinobis in South Africa. For account, billing, setup and product support, use [Contact & Support](https://handl3d.com/contact) or email godfrey@handl3d.com.