Helpdesk Resources
Helpdesk vs Shared Inbox: What’s the Difference? | Helpdesk by Virtual Shinobis
Compare a traditional shared email inbox with helpdesk software and learn which setup makes sense for a small support team.
- A shared inbox gives several people access to the same email account.
- A helpdesk adds ticket ownership, statuses, priorities and reporting.
- Shared inboxes work well at low volume.
- Helpdesks become useful when team coordination is the harder problem.